OVERVIEW
Overall Business Environment
Summary Of Group Financial Performance
• At A Glance
• Profits And Dividends
• Balance Sheet Growth, Asset Quality And Capital Position
• Loans & Advances
• Asset Quality
• Customer Deposits
• Funding And Liquidity
Key Financial Indicators
• Setting High Standards
Benchmarking Against Banking Industry’s Performance
Capital Management
• Capital Management Framework And Strategies
• Efficient Capital Structure And Enhancing Value To Shareholders
Credit Ratings
Impact Of FRS 139 Financial Instruments: Recognition And Measurement
BUSINESS OPERATIONS REVIEW
Retail Banking And Financing Operations
• At A Glance
• Consumer Credit
• SME Lending		 Capital Market Operations
• Treasury
• Corporate Lending
• Investment Banking
Wealth Management
• Customer Deposits
• Fund Management
• Bancassurance
• Structured Investment Products

Islamic Banking
International Operations
Serving The Customer
• Customer Service
• Loans Service Delivery
Transactional Services
• Remittances
• Cash And Channel Management Services		 Information & Communication Technology
Branch Performance – KPIs And Awards
OUTLOOK FOR 2009
Outlook For The Banking Industry
Expectations And Opportunities
Strategies And Direction
Outlook For The Malaysian Economy
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